Returns / Exchange
Our policy lasts 14 days in U.S domestic shoppers and 30 days for international shoppers. If return period has gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations cannot be refunded.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days(Domestic) and 30 days(International) after delivery
- Underwear item is final purchased
- Shipping fee is non-refundable and the cost of shipping fee we sent including free shipping fee as well will be deducted from your refund as restocking fee. (Ex. Delivery failed due to insufficient address)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: UPSTREAMERS, 1404 N Parham Rd N218, Richmond Virginia US 23229
You will be responsible for paying for your own shipping costs for returning your item and reshipping fee in order to ship your exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping fee we sent including free shipping fee as well will be deducted from your refund as restocking fee.
Please make sure that you have carefully reviewed your order and fit guide line prior to finalizing your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If your item was undelivered due to problem of your address, then please contact us first by following: 804-384-3641 or firstname.lastname@example.org and wait until the item was returned to us. It normally takes 7 to 10 business days in domestic and 40 ~60 business days in international. Once the item returned to us, we will do full refund to your credit card and you will receive the confirmation email and it will takes 2 to 3 business days to credit back to your account.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or (804) 384-3641
Clearance Sale items (More than 50% off Regular Price Items if applicable)
Only regular priced and sale items may be refunded, unfortunately clearance sale items (More than 50% off Regular Price Items) from cannot be refunded.
Defective or Damaged Items (if applicable)
We always double check all items before we fulfilled items. We will replace items or refund if they are defective or damaged during shipping process. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: UPSTREAMERS, 1404 N Parham Rd N218, Richmond Virginia 23229.