USPS

If your item was missing however; your missing package that shows as delivered based on your tracking information, we cannot offered refund but you can claim USPS insurance up to $100 of USPS Priority mail packages if your mail or package does not arrive at all, file a claim in the time frame for the service you used. USPS Priority mail can file a claim after 15 days.

Check Current Status

Before you begin your search, if your package or mailpiece has tracking, check USPS Tracking® to see its current status. 

USPS Tracking

Submit a Search Request

If after 7 business days, your mail or package hasn’t arrived, submit a Missing Mail Search Request with the following information:

• Sender mailing address
• Recipient mailing address
• Size and type of container or envelope you used
• Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship^® label receipt
• Description of the contents such as what it is and the brand, model, color, or size, if applicable
• Pictures that could help us recognize your item

https://www.usps.com/help/missing-mail.htm 

Next Steps

USPS^® Mail Search

When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.

If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mailpieces. It is also possible that your package or mail will not be recovered because it was not safe to forward.
Missing Mail Recovery Restrictions

File a Claim

If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
Learn About Claims

 

UPS

Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right. Please click the link for your cliam.

https://www.ups.com/us/en/support/file-a-claim.page

Delivery Signature Confirmation

If you are concerned about protecting your shipments from damage, loss, and even porch pirates. you need delivery signature confirmation to protect your package, please purchase $5.55 delivery signature confirmation.

Delivery Signature Confirmation

• UPS: $5.55 per parcel
• USPS: $3.45 per parcel (If we ship by USPS, we will refund the saved fees.)
• Purchase Delivery Signature Confirmation