Sale Spark Jean Shorts $14.99
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    If your item was missing however; your missing package that shows as delivered based on your tracking information, we cannot offered refund but you can claim USPS insurance up to $100 of USPS Priority mail packages if your mail or package does not arrive at all, file a claim in the time frame for the service you used. USPS Priority mail can file a claim after 15 days.

    Check Current Status

    Before you begin your search, if your package or mailpiece has tracking, check USPS Tracking® to see its current status. 

    USPS Tracking

    Submit a Search Request

    If after 7 business days, your mail or package hasn’t arrived, submit a Missing Mail Search Request with the following information:

    • Sender mailing address
    • Recipient mailing address
    • Size and type of container or envelope you used
    • Identifying information such as your USPS Tracking number(s), the mailing date from your mailing receipt, or Click-N-Ship® label receipt
    • Description of the contents such as what it is and the brand, model, color, or size, if applicable
    • Pictures that could help us recognize your item 

    Next Steps

    USPS® Mail Search

    When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search.

    If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mailpieces. It is also possible that your package or mail will not be recovered because it was not safe to forward.
    Missing Mail Recovery Restrictions

    File a Claim

    If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.
    Learn About Claims



    Have a problem with a package? Sign into your profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right. Please click the link for your cliam.

    Delivery Signature Confirmation

    If you are concerned about protecting your shipments from damage, loss, and even porch pirates. you need delivery signature confirmation to protect your package, please purchase $5.55 delivery signature confirmation.

    Delivery Signature Confirmation