How do customers redeem their points?
Customers can see their point balance and redeem their points by visiting our website, signing into their account, and opening the Rewards Program Points Tab at left side. When they open the tab, they will see a 'Rewards' section or the option to 'Spend Your Points':
If they click on this option or click on 'Rewards', you will see all of the rewards that you offer in your loyalty program. When you hover over each reward, you will see each reward that you are currently eligible to redeem.
Once you have decided which reward you want to use, you will click on the 'Redeem' button.
The system will generate a coupon code for you to use, which will be displayed on the screen for you. The code will also be sent to your email as well.
If they still need more points for a reward, the option will be grayed out and it will show you how many points you still need to earn before you can redeem for that reward.